Fees of the HSG Library Fees of the HSG Library Settlement of outstanding fees Free Services: At least the following library services are free of charge: Library lending facilities for people living or studying in Switzerland Guided tours, presentations of the HSG Library services Reservations Reminders after the borrowing period has expired Recalls of reserved documents Usage of Library research PCs Reserved carrels for PhD students and Master's students (thesis) to work Lockers for a week Shipment of documents from the HSG storage facility to the HSG Library Shipment of documents to and from the Hauptpost Library All fees and charges are inclusive of VAT and postage. Obtaining documents Ordering via HSGswisscovery Document via SLSP Courier CHF 6.- per document Dispatch by post (Switzerland) CHF 12.- per document Copies from an SLSP-Library (incl. HSG and Speicherbibliothek) (digital) CHF 5.- per 20 pages Copies from an SLSP-Library (incl. HSG and Speicherbibliothek) (paper) CHF 7.50 per 20 pages Obtaining documents from other libraries (inter-library loan) Document from Swiss library CHF 12.- per document Document from foreign library (Europe, except for UK) CHF 24.- per document Document from foreign library (UK and remaining countries) CHF 36.- per document Copies from Swiss library (digital) CHF 5.- per 20 pages Copies from Swiss library (paper) CHF 7.50 per 20 pages Copies from foreign library (digital) CHF 8.- per 20 pages Copies from foreign library (paper) CHF 10.50 per 20 pages Additional Fees for Shipping Costs Postal surcharge to a foreign country (Europe) CHF 10.- each delivery Express postal surcharge (Switzerland) CHF 16.- each delivery Sales of HSG doctoral theses Switzerland (incl. shipping costs) CHF 39.- each delivery Abroad (incl. shipping costs) CHF 53.- each delivery General services Printing and photocopying with a smart card or with coin-operated machine A4 b/w CHF 0.10 A4 coloured CHF 0.40 A3 b/w CHF 0.20 A3 coloured CHF 0.80 Duplex printing will be charged with twice the amount. Overdue fines / replacement costs Overdue fines for loans via HSGswisscovery 1st reminder CHF 5.- per document 2nd reminder + CHF 5.- per document 3rd reminder + CHF 10.- per document After the 3rd reminder without a response, the Library reserves the right to purchase the medium at the user’s expense. Costs: actual purchasing costs + CHF 80.- admin fee Special fines Late return of special loans (e.g. reference copies) for each overdue day CHF 5.- Opening a barred locker CHF 10.- Forcing open a padlock CHF 10.- Registered letter not collected CHF 6.- each letter Replacement costs for lost documents Damage to a document Actual repair costs Loss of a document available in bookshops Actual costs + CHF 80.- admin fee if purchased by the library + any overdue fines Loss of a document that is out of print CHF 80.- admin fee + any overdue fines + actual reproduction costs (book binding, etc.) Loss of key CHF 100.- Loss of laptop lock CHF 100.- Debt recovery and debt recovery costs at cost Settlement of outstanding fees At the library As long as fees are visible in the swisscovery user account, they can only be settled on site - at the library where they where incurred - by means of cash or card payment. SLSP courier fees (CHF 6.- per document) are paid at the collection institution directly upon collection. These are not visible in the swisscovery user account. In exceptional cases, the amount can be booked to the user account at the collection institution. By invoice Invoices are sent by SLSP/swisscovery to the e-mail address specified as preferred in the edu-ID (sender firstname.lastname@example.org). This will occur between the 2nd and 15th of each month and will apply to charges that have been incurred more than 30 days in the past. Once fees have been invoiced, they are no longer visible in the swisscovery user account. Invoices contain charges from all institutions involved, but information about the charges is provided by the respective institutions. If an invoice remains unpaid for 30 days, a payment reminder for the same amount is sent by e-mail. If this also remains unpaid for 30 days, users will receive a final reminder. If this reminder also remains unpaid, the library will block the user account and inform the user about the further procedure. Legal steps may be taken.